Due to the ongoing COVID-19 pandemic, we will not be able to accept product exchanges or initiate refunds at this point in time to ensure the safety and hygiene of all our customers. For any queries feel free to reach out to our customer care team at firstname.lastname@example.org or our in-store representatives who will be happy to clarify your concerns.
Exceptions will be made ONLY in the case that there is a quality concern wherein our teams will examine the products returned to verify if the product is in a condition to be exchanged. We will then issue a product exchange with an authorization number for any product that is returned in a saleable and undamaged condition, in its original packaging, within 14 calendar days of the delivery date
Pureganics Online is not responsible for damage after delivery.
Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
Return/exchange requests that qualify as per the exceptions mentioned above are subject to an inspection and checking by the Pureganics Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the product and inner and outer packaging and the batch number, within 48 hours of the delivery. We shall take 48-72 hours to review the images and revert back.
In the case of a quality issue highlighted our team will request to have the product sent back to our factory for a quality assessment, the quality report will then be available post 7 working days from receiving the product for quality check. If the product passes the test and matches the complain, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable.
No cash refunds are permitted.
An item is eligible for exchange or refund only if it fulfils the exception mentioned above and the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories.
- Product packaging not opened, product not used.